Shared capability · SimplVoice, formerly SimplScribe
Give conversations a useful place in the workflow.
A conversation can be practice, an incoming request or the source of a next step. SimplVoice supports those different jobs across your solution sets: Training roleplay, Sales conversation intelligence and practice, and an Admin voice channel for scoped phone workflows. It uses the approved knowledge and review rules of the program it serves.
Bring a recurring call, practice scenario or conversation follow-up problem. We'll work through the people, sources and handoffs involved.
Voice is a channel. The job still needs to be defined.
Answering a call is different from rehearsing one. Capturing a note is different from making a commitment or booking an appointment. SimplVoice is scoped around the job and its destination, so the conversation has the right sources, actions and person responsible for the next step.
The work, made clearer
Give the work a clearer path forward.
Start with the everyday problem, then define the actions and responsibilities that make the program useful.
Training practice
Learners rehearse realistic conversations against approved curriculum and scenario expectations. Voice roleplay is included in the Training hub.
Sales intelligence and practice
Support structured notes, potential next actions and follow-up review, alongside discovery and objection roleplay. Conversation intelligence and voice roleplay are included in Sales.
Admin call workflows
Add a voice channel for answering calls and scoped administrative tasks through connected email, calendar and notes. Define the permitted actions and staff handoffs.
A workflow you can follow
Illustrative Admin call: a request reaches the right next action.
Illustrative workflow: this example shows how the program can be scoped. Your approved information, connected systems and review rules determine the implementation.
The same capability has different responsibilities in each hub. Adding voice does not automatically authorize recording, sensitive collection or every connected-system action.
- 1
Understand the request
The caller asks an approved administrative question or describes what they need.
- 2
Apply the role's guidance
The voice agent uses the sources and instructions available to that deployment, collecting only the information permitted by the workflow.
- 3
Take the scoped next step
Where supported and authorized, the process can create notes, perform an agreed calendar action or prepare a follow-up.
- 4
Hand off when needed
Unusual requests, missing information and decisions outside the role reach staff with the permitted context.
Define the complete job, including the handoffs.
Your proposal identifies the included deliverables, channels, integration work and ongoing responsibilities. One shared Simpl Brain supports the solution sets in your program.
Roleplay
Training and Sales use SimplVoice for the practice included in their hubs. The scenario and expected response are defined around the role.
Conversation intelligence
Sales supports conversation-derived notes, action items and follow-up drafts from agreed inputs. People review accuracy and commitments.
Admin voice channel
Phone answering and administrative actions are added to Admin where the workflow requires them. The proposal defines coverage, integrations, handoff and telephony arrangements.
Permissions and handling
Confirm the permitted conversation inputs, notices or permissions, access, retention and safeguards appropriate to the use case before configuration.
People stay in control
People own the meaning and the decisions.
A conversation-derived summary is a draft to inspect. A voice agent should stay within its approved administrative role. Teams remain responsible for review, privacy requirements, escalation and professional decisions.
- Define the purpose of the voice workflow and its permitted inputs.
- Check notes and next steps before acting on them.
- Route emergencies and professional determinations to the appropriate human service.
Make the first implementation practical.
We agree on a useful starting point, check what the workflow requires and test representative cases before launching the agreed scope.
01
Choose the voice job
Distinguish practice, conversation intelligence and live administrative calls.
02
Define inputs and boundaries
Confirm approved sources, permitted conversation inputs and human handoffs.
03
Test the exchanges
Check ordinary questions, summaries, exceptions and connected actions within the scope.
04
Launch and maintain
Agree on review, escalation, telephony arrangements and knowledge maintenance.
Connect this work to the rest of your program.
Choose the hubs and capabilities that support the job. Shared capabilities have one home; your proposal defines their use in your combination.
Before you book
Questions worth answering.
Understand the fit, the scope and the next step.
Is SimplVoice the new name for SimplScribe?
Yes. SimplVoice includes the conversation intelligence previously called SimplScribe, alongside voice workflows and roleplay across the solution sets.
Is SimplVoice a solution-set hub?
No. It is a shared capability. Training, Admin, Agency and Sales are the hubs. The proposal defines how voice is used within the selected program.
Is roleplay already included in Training and Sales?
Yes. Training includes voice roleplay, and Sales includes voice sales roleplay and conversation intelligence. An Admin voice channel is a separately scoped addition.
Can it book appointments or send email?
An Admin voice workflow can support scoped calendar and email actions where the connection and approved rules allow them. Discovery confirms the actions, booking constraints and handoffs.
Can it record or process sensitive conversations?
That requires review of the permitted inputs, notices or permissions, access, retention and safeguards for the use case. Adding voice does not by itself establish those permissions.
Does it make medical or other professional decisions?
No. The program supports scoped administrative workflows and practice. Professional decisions and emergencies must reach the appropriate people or services.
Built for a lasting partnership
Let's show you how this fits your work.
Start with a demo built around a real problem. We scope the work and discuss competitive pricing designed to support a lasting partnership, with clear deliverables and responsibilities.
A useful starting point is a recurring call, practice scenario or conversation follow-up problem.